As is widely known, Deming Certification Services Pvt Ltd is conducting various technical courses inviting interested personnel/technocrats for enhancing & fine-tuning of the skill. Deming Certification Services Pvt Ltd organizing Internal Auditor Classroom & online Training course for ISO 20000 INFORMATION TECHNOLOGY CERTIFICATION 2 day internal auditor training

 

1. INTRODUCTION ON ISO 20000

The Standards Published By Iso Undergo Changes Periodically, To Reflect The Best-Suited  Practices Over The Changing Times. Iso Series Of Standards For A Business Unit To Successfully Set Up An INFORMATION TECHNOLOGY ISO 20000 CERTIFICATION2 day internal auditor training Or Get Maximum Benefits From An Established Management System, Auditors Within The Organization Have To Be Trained To Assess The System Against For  ISO 20000 INFORMATION TECHNOLOGY  CERTIFICATION 2 day internal auditor training Requirements.

They Must Also Be Able To Assess Their Suppliers Required Management System To Support Own Quality Initiative. To Increase Professionalism, Quality Auditors Also Seek Formal Registration With The UKJAS (UK) One Of The Prerequisites For Such Registration Requires The Quality Auditors And Practitioners To Successfully Complete An UKJAS (UK) Approved Auditor Training.

 

1. OBJECTIVE OF THE COURSE ON ISO 20000:

The objective of the course is to illustrate the importance of the Internal Auditors role, skills and competency in bearing the ultimate responsibility for the effective performance of the audit team. A practical and intensive course for Training quality professionals to External, Internal and manage third and second party audits of an for INFORMATION TECHNOLOGY ISO 20000 CERTIFICATION 2 day internal auditor training  Course Describes How To Plan And Perform An Audit, Report Findings, Conduct Opening And Closing Meetings And Establish Follow-Up Action.

You Will Understand By The End Of The Course How Regular Auditing By An Audit Team Directed By A Competent Internal Auditor Is The Foundation Of An Effective For INFORMATION TECHNOLOGY ISO 20000 CERTIFICATION 2 day internal auditor training. On Completion Of The Course You Will Have The Necessary Skills And The Experience To Internal Audit And Manage Your Own Audits. The Learning Process Will Include A Series Of Tutorials, Exercises, Culminating In Both Practical And Written Examination. Delegates Will Be Supplied With A Bound Set Of Comprehensive Course Notes.

 

1. COURSE CONTENTS:

• Introduction For INFORMATION TECHNOLOGY CERTIFICATION2 day internal auditor training Vocabulary & understanding definitions
• Introduction to For INFORMATION TECHNOLOGY  CERTIFICATION2 day internal auditor training Management System Requirements
• Need for Internal Quality Audits
• Auditing Techniques
• Conducting Internal Quality Audits
• Course Examination

 

DAY 1: INTRODUCTION TO ISO 20000 AND AUDIT PLANNING

• Session 1: Overview of ISO 20000

• • Introduction to ISO 20000: objectives, benefits, and scope
  • Understanding the importance of IT service management (ITSM) in organizations
  • Key concepts and principles of IT service management according to ISO 20000

• Session 2: Structure of ISO 20000

• • Overview of the structure and key components of ISO 20000
  • Understanding the relationship between ISO 20000 and other management system standards (e.g., ISO 9001, ISO 27001)
  • Detailed examination of the requirements of ISO 20000: Part 1 (Service Management System) and Part 2 (Guidelines for Service Management)

• Session 3: The Role of Internal Audits in ISO 20000

• • Purpose and benefits of internal audits for maintaining compliance with ISO 20000
  • Key responsibilities and ethical considerations for internal auditors
  • Overview of the audit lifecycle: planning, executing, reporting, and follow-up

• Session 4: Planning for an Internal Audit

• • Defining the audit scope, objectives, and criteria based on ISO 20000 requirements
  • Developing an internal audit plan and checklist for IT service management
  • Identifying key processes and areas of focus for the audit within the IT service management framework

• Workshop: Creating an Audit Plan

• • Practical exercise in developing an internal audit plan for an IT service management process
  • Organizing necessary resources and documentation for the audit

 

DAY 2: AUDIT EXECUTION, REPORTING, AND CONTINUOUS IMPROVEMENT

• Session 1: Conducting the Internal Audit

• • Techniques for effective evidence collection: interviews, observations, and document reviews
  • Evaluating compliance with ISO 20000 requirements in IT service management processes
  • Identifying strengths, weaknesses, and nonconformities within the IT service management system

• Session 2: Documenting and Classifying Audit Findings

• • Types of audit findings: major nonconformities, minor nonconformities, and observations
  • Proper documentation of findings, including the collection of evidence and references
  • Communicating findings effectively to relevant stakeholders and management

• Session 3: Audit Reporting and Corrective Action Process

• • Preparing a structured audit report: findings, conclusions, and recommendations
  • Developing corrective and preventive action plans for identified nonconformities
  • Follow-up processes to ensure the implementation and effectiveness of corrective actions

• Session 4: Promoting Continuous Improvement in IT Service Management

• • Strategies for fostering a culture of quality and continuous improvement in IT service delivery
  • Preparing for external audits and ensuring readiness for ISO 20000 certification
  • Utilizing audit results to drive improvements in IT service management practices

• Mock Audit Exercise and Final Q&A

• • Hands-on practice with a mock audit scenario related to ISO 20000 certification
  • Review of key concepts, open Q&A session, and discussion on best practices for auditing IT service management

 

1. WHO SHOULD ATTEND:

• All Employees Whose Work Responsibility Directly Affects For INFORMATION TECHNOLOGY CERTIFICATION2 day internal auditor training Those Individuals Willing To Take Up External Auditing As A Future Profession By Becoming An Independent Auditor.
• Those Who Intend To Enroll Themselves To UKJAS (UK & IND) Registration Schemes Of For INFORMATION TECHNOLOGY  CERTIFICATION2 day internal auditor training
• Management Representatives Responsible For Effective Implementation And Execution Of INFORMATION TECHNOLOGY  CERTIFICATION 2 day internal auditor training

 

1. FACILITIES:

All facility for delegates covering lecture hall, tea and lunch will be arranged by Client or if you are attending the course at Deming Certification Services. Deming Certification institute will arrange the above facility.

 

1. COURSE DETAILS:

Detail program of every days Training course will be sent / given on the first day to the delegates on registration.

 

1. DURATION:

 INFORMATION TECHNOLOGY ISO 20000 CERTIFICATION 2 day internal auditor training [Timings: 10.00 am to 6.00 pm]

 

FEES: 

INFORMATION TECHNOLOGY ISO 20000 CERTIFICATION 2 day internal auditor training Is Rs 8,500 +18%GST Payment should be made by Cheque / DD in favor of “Deming Certification Services Pvt Ltd, Mumbai”