As is widely known, Deming Certification Services Pvt Ltd is conducting various technical courses inviting interested personnel/technocrats for enhancing & fine-tuning of the skill. Deming Certification Services Pvt Ltd organizing Internal Auditor Classroom & online Training course for ISO 10002:2004 Certification  2 day internal auditor training 

 

1. Introduction of ISO 10002:2004

The Standards Published By Iso Undergo Changes Periodically, To Reflect The Best-Suited Practices Over The Changing Times. Iso Series Of Standards For A Business Unit To Successfully Set Up An ISO 10002:2004 Certification  2 day internal auditor training  Or Get Maximum Benefits From An Established Management System, Auditors Within The Organization Have To Be Trained To Assess The System Against For ISO 10002:2004 Certification  2 day internal auditor training    Requirements.

They Must Also Be Able To Assess Their Suppliers Required Management System To Support Own Quality Initiative. To Increase Professionalism, Quality Auditors Also Seek Formal Registration With The UKJAS (UK) One Of The Prerequisites For Such Registration Requires The Quality Auditors And Practitioners To Successfully Complete An UKJAS (UK) Approved Auditor Training.

 

1. Objective Of The Course of ISO 10002:2004

 The objective of the course is to illustrate the importance of the Internal Auditors role, skills and competency in bearing the ultimate responsibility for the effective performance of the audit team. A practical and intensive course for Training quality professionals to External, Internal and manage third and second party audits of an for ISO 10002:2004 Certification  2 day internal auditor training Course Describes How To Plan And Perform An Audit, Report Findings, Conduct Opening And Closing Meetings And Establish Follow-Up Action.

You Will Understand By The End Of The Course How Regular Auditing By An Audit Team Directed By A Competent Internal Auditor Is The Foundation Of An Effective For ISO 10002:2004 Certification  2 day internal auditor training  . On Completion Of The Course You Will Have The Necessary Skills And The Experience To Internal Audit And Manage Your Own Audits. The Learning Process Will Include A Series Of Tutorials, Exercises, Culminating In Both Practical And Written Examination. Delegates Will Be Supplied With A Bound Set Of Comprehensive Course Notes.

 

1. COURSE CONTENTS:

• Introduction For ISO 10002:2004 Certification 2 day internal auditor training  Vocabulary & understanding definitions
• Introduction to For ISO 10002:2004 Certification 2 day internal auditor training  Management System Requirements
• Need for Internal Quality Audits
• Auditing Techniques
• Conducting Internal Quality Audits
• Course Examination

 

DAY 1: INTRODUCTION TO ISO 10002 AND AUDIT PLANNING

Session 1: Overview of ISO 10002:2004

• Introduction to ISO 10002:2004: objectives, benefits, and scope
• Key concepts and definitions in complaint management
• Importance of complaint management in enhancing customer satisfaction

Session 2: Understanding Complaint Management

• Principles of effective complaint management
• The complaint management process: receiving, evaluating, and responding to complaints
• Roles and responsibilities of personnel involved in complaint management

Session 3: The Internal Audit Process

• Importance of internal audits in ISO compliance
• Overview of the audit lifecycle: planning, execution, reporting, and follow-up
• Key roles of internal auditors in assessing compliance with ISO 10002:2004

Session 4: Developing an Audit Plan

• Creating an effective audit plan for ISO 10002:2004
• Identifying key audit criteria, risks, and areas of focus in complaint management
• Engaging stakeholders and establishing communication protocols

Workshop: Crafting an Audit Plan

• Hands-on exercise to develop an audit plan specific to ISO 10002:2004
• Participants work in groups to identify objectives, scope, methodologies, and timelines for the audit

 

DAY 2: AUDIT EXECUTION, REPORTING, AND IMPROVEMENT

Session 1: Conducting the Internal Audit

• Techniques for evidence collection: interviews, document reviews, and observations
• Assessing compliance with ISO 10002:2004 standards and best practices
• Identifying strengths, weaknesses, and opportunities for improvement in the complaint management process

Session 2: Documenting and Classifying Findings

• Types of audit findings: nonconformities, observations, and recommendations
• Best practices for documenting evidence and reporting findings
• Understanding the importance of clear and concise reporting

Session 3: Audit Reporting and Corrective Actions

• Preparing an audit report: structure, content, and key elements
• Developing corrective action plans for identified issues
• Strategies for effective communication of findings to management and stakeholders

Session 4: Driving Continuous Improvement in Complaint Management

• Promoting a culture of quality and continuous improvement in complaint handling
• Preparing for external audits and customer evaluations
• Utilizing audit results to inform strategic decision-making and process enhancements

Mock Audit Exercise and Final Q&A

• Conducting a mock internal audit scenario focused on ISO 10002:2004
• Participants practice applying audit techniques and reporting findings
• Open Q&A session to discuss challenges and best practices in auditing complaint management

For detail of contents refer our website at www.Demingcert.com

 

1. WHO SHOULD ATTEND:

• All Employees Whose Work Responsibility Directly Affects For ISO 10002:2004 CERTIFICATION 2 day internal auditor training  Those Individuals Willing To Take Up External Auditing As A Future Profession By Becoming An Independent Auditor.
• Those Who Intend To Enroll Themselves To UKJAS (UK & IND) Registration Schemes Of For ISO 10002:2004 Certification 2 day internal auditor training   2 day internal auditor training 
• Management Representatives Responsible For Effective Implementation And Execution Of ISO 10002:2004 Certification 2 day internal auditor training 

 

1. FACILITIES:

All facility for delegates covering lecture hall, tea and lunch will be arranged by Client or if you are attending the course at Deming Certification Services. Deming Certification institute will arrange the above facility.

 

1. COURSE DETAILS:

Detail program of every days Training course will be sent / given on the first day to the delegates on registration.

 

1. DURATION:

ISO 10002:2004 Certification  2 day internal auditor training  [Timings: 10.00 am to 6.00 pm]

 

FEES:

 ISO 10002:2004 Certification  2 day internal auditor training  Is Rs 8,500 +18%GST Payment should be made by Cheque / DD in favor of “Deming Certification Services Pvt Ltd, Mumbai”